Privacy Policy

1. Introduction

Unity Financial Network LLC ("Company," "we," "us," or "our") operates the Unity Marketing Platform accessible at marketing.byunity.net (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our email marketing services, WhatsApp Business messaging services, and related communications tools.

Contact Information:
Unity Financial Network LLC
7950 NW 53rd St, STE 136
Doral, FL 33166
Phone: (786) 828-5576
Email: [email protected]

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and login credentials when you register for an account.
• Contact Lists: Names, email addresses, phone numbers, and other contact information you upload or input for your marketing campaigns.
• Communication Content: Email templates, WhatsApp message templates, and campaign content you create.
• Payment Information: Billing details processed through our secure payment providers.

2.2 Information Collected Automatically

• Usage Data: Information about how you use the Platform, including campaign analytics, open rates, click rates, and engagement metrics.
• Device Information: IP address, browser type, operating system, device identifiers, and access times.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

2.3 WhatsApp Business Data

When you connect your WhatsApp Business account to our Platform, we may collect:

• WhatsApp Business Account information and phone numbers
• Message templates and their approval status
• Conversation data and message delivery status
• Customer interactions within the 24-hour messaging window

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our Platform services
• Processing and delivering your email and WhatsApp marketing campaigns
• Sending you service-related communications and updates
• Analyzing usage patterns to improve our Platform
• Ensuring compliance with applicable laws and regulations
• Preventing fraud and maintaining security
• Responding to your inquiries and support requests

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract Performance: To provide our Platform services as agreed
• Legitimate Interests: For analytics, security, and service improvement
• Legal Compliance: To comply with applicable laws and regulations
• Consent: Where required, particularly for marketing communications

5. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in Platform operations (hosting, analytics, email delivery)
• Meta/WhatsApp: As required to provide WhatsApp Business API services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data as required by law or for legitimate business purposes. Campaign analytics and logs are typically retained for 24 months.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, contact us at [email protected] or call (786) 828-5576.

8. Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in any marketing email
• Replying "STOP" to SMS/WhatsApp marketing messages
• Contacting us directly to update your preferences

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and secure data storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in the United States. By using our Platform, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

11. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new effective date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Unity Financial Network LLC
7950 NW 53rd St, STE 136
Doral, FL 33166
Email: [email protected]
Phone: (786) 828-5576